The succession plan | Service provider
The inevitability of an aging workforce cannot be denied. With more tradespeople set to retire, not to mention the global pandemic and an uncertain economy – complete with a neurotic supply chain – a look at franchising for a transparent succession plan could provide the answers. . At the foundation of the plumbing industry is a home service built on heritage, featuring businesses that have been passed down from one generation to the next. Sometimes this can create unforeseen challenges, and perhaps the most common problem is with succession.
What’s best for the business
Zoom Drain specializes in drains and sewers, and if they handle sewage, they’ll take care of it — everything from sewer video inspections to drain cleaning and grease trap maintenance. And with nearly three decades of experience, Zoom Drain has carefully crafted a model to consistently grow franchises.
According to Matt O’Rourke, President of Z PLUMBERZ, A BELFOR Company, a full-service plumbing franchise that utilizes the four verticals of plumbing drain cleaning, retail (service) plumbing, project and trenchless technologies, “We find many frustrations with plumbers, it’s time management, training and delegation, which leads to a dysfunctional business. When you have a dysfunctional business, you limit your strategies exit because your business is about the owner and not about a team,” says O’Rourke. “We can bring structure and order by developing people and a brand image. We find that implementing a strategy succession allows more candidates to continue the business with little or no disruption.”
Since then, both companies have grown. They refer work, from one company to another, and find economies of scale by coordinating administrative and operational activities.
Dave and Melissa Carlile, Franchise Owners, Heating + Air Paramedics, Greenwood, Ind., say receiving support from Paramedics brands will not only allow franchisees to grow their business overall, but will also help identify ways to increase the profitability of net income.
“It will drive up the selling price if we decide to sell our business in the future. Plus, being part of a national franchise system with national brand recognition helps potential buyers know who we are and what we stand for. Working in the paramedic system means we have a team of people who are willing and able to advertise our company across the country if we want to. Finally, if we decide to keep the business in our family and pass it on, we know the support will continue to be there and we can retire knowing the business will continue to be supported as it was. when we were at the helm,” says Dave Carlile.
The Paramedics franchise provides essential plumbing and heating services while providing world-class customer service. In 2021, with the goal of bringing its family culture and exceptional customer service to every city in America, PHP joined Threshold Brands, LLC, forming sister companies Plumbing Paramedics and Heating + Air Paramedics, and began offering franchise opportunities in December 2021.
“Most of the franchisees we work with have never sold a business before. Our resale team has experience helping over 500 franchise owners successfully sell their business,” says Doyle James, President of Mr. Rooter Plumbing, a Neighborly business. Mr. Rooter is a full-service plumbing and drain cleaning franchise that provides services to residential and commercial customers. The franchise provides sewer cleaning, plumbing and drain cleaning services for homes and businesses.
A common misconception with franchising is that there is a lack of support – that you are on an island 500 miles away and just have to figure things out for yourself. But on the contrary, Zoom Drain will not just put the ball back after the launch of your franchise. All of this pre-launch support continues, through planning and operations manuals, with detailed projects and how to execute them, and simple yet powerful financial systems that guide you through key metrics.
“I love that Zoom Drain is very franchise-friendly, in terms of support from start to finish. Just the support they provide in terms of integration, the systems and processes they have put in place. As a new franchisee, I don’t have to figure it out on my own,” says Will Clay, who just opened Atlanta’s Zoom Drain earlier this summer.
People considering franchising may think that you are losing your voice and no longer have a say in your business. “The truth is, it gives direction to your voice. With the support and help of the franchise, you are truly heard and others are helping to make your voice tangible,” says Melissa Carlile of Heating + Air Paramedics.
Z PLUMBERZ’s O’Rourke says that one of the biggest misconceptions plumbing business owners have is that they feel like they’re going to lose control and earn less, and subsequently the work becomes, well, just work. “Franchising doesn’t buy a job,” says O’Rourke. “Franchise systems have a foundation of processes and procedures that will include many aspects of business operations for better growth and long-term sustainability.”
The support Neighborly provides to franchise owners is unlike any other franchisor in the home services industry. “Whether it’s an existing business owner, entrepreneur or investor, being part of the Neighborly family means a franchise owner will have extensive access to ongoing training and support. you need to be successful and serve their community,” says James.
For Dave and Melissa Carlile, the support from Heating + Air Paramedics is the best part of the transition. “Dave and I depended on each other to complete every task, carry every burden and solve every problem. Now we have so many people to reach out to and help achieve our goals that it actually seems achievable! There are always someone who is waiting, willing and willing to help,” says Melissa Carlile.
“Everyone I met was like, ‘OK, Zoom Drain wants us to be as successful as we want to be successful,'” says Robert Pace, Zoom Drain, Collin County, Texas. “And I felt like they were being honest and genuine, not just paying lip service to us and saying this is what we’re going to do to allow us to sell a franchise – to put a dot on the map. They were really interested in bringing people in, showing them the business and helping them succeed,” continues Pace.
“As a Mr. Rooter Franchise, we have been provided with all the necessary tools to follow a proven business model. The level of business assistance, from marketing to operational advice and support, keeps us superior as a franchise owner. thrives, which in turn translates to continued growth of up to 14% each year for us. Often we are able to compete with larger companies and saturate our markets before our competitors are able to do so. We sincerely believe in a good franchise system and love to represent and add value to our specific brand,” says Holly Tillman, owner of Mr. Rooter Plumbing, Tallahassee, Fla.